Residor Website Privacy Policy
Privacy Policy
Welcome to www.residor.co.uk (the “Site”). We understand that privacy online is important to
users of our Site, especially when conducting business. This statement governs our privacy
policies with respect to those users of the Site (“Visitors”) who visit without transacting business
and Visitors who register to transact business on the Site and make use of the various services
offered by Solidor Limited (collectively, “Services”) (“Authorised Customers”).
This statement sets out our policy in relation to the collection, storage, disclosure and use
(“Processing”) of information, which we may obtain from you when you contact us via the
website. We will only Process your personal information in accordance with, and for the purposes
set out in, the data protection statement included on the relevant web page where you input your
information. The relevant web page also allows you to tell us not to Process your personal
information in these ways. Please note that we take the security and privacy of the Personally
Identifiable Information of our users very seriously and always seek to comply with relevant laws.
“Personally Identifiable Information”
refers to any information that identifies or can be used to identify, contact, or locate the person to
whom such information pertains, including, but not limited to, name, address, phone number, fax
number and email addresses. Personally Identifiable Information does not include information
that is collected anonymously (that is, without identification of the individual user) or demographic
information not connected to an identified individual.
What Personally Identifiable Information is Processed?
We may Process basic user profile information from all of our Visitors. We Process the following
additional information from our Authorised Customers: the names, addresses, phone numbers
and email addresses of Authorised Customers.
What organizations are Processing the information?
In addition to our direct collection of information, our third party service vendors (such as credit
card companies, clearinghouses and banks) who may provide such services as credit, insurance,
and escrow services may Process this information from our Visitors and Authorised Customers.
We do not control how these third parties use such information, but we do ask them to disclose
how they use personal information provided to them from Visitors and Authorised Customers.
Some of these third parties may be intermediaries that act solely as links in the distribution chain,
and do not store, retain, or use the information given to them.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service
offerings, and to fulfil buying and selling requests on the Site. We may email Visitors and
Authorised Customers about research or purchase and selling opportunities on the Site or
information related to the subject matter of the Site. We may also use Personally Identifiable
Information to contact Visitors and Authorised Customers in response to specific inquiries, or to
provide requested information.
With whom may the information may be shared?
Personally Identifiable Information about Authorised Customers may be shared with other
Authorised Customers who wish to evaluate potential transactions with other Authorised
Customers. We may share aggregated information about our Visitors, including the
demographics of our Visitors and Authorised Customers, with our affiliated agencies and third
party vendors. We also offer the opportunity to “opt out” of receiving information or being
contacted by us or by any agency acting on our behalf, as set out below.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by Solidor Limited is securely stored and is not
accessible to third parties or employees of Solidor Limited except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the
information?Visitors and Authorised Customers may opt out of receiving unsolicited information from or being
contacted by us and/or our vendors and affiliated agencies by responding to emails as indicated
(eg if such emails contain an “unsubscribe” option) or by contacting us at Smithpool Road,
Fenton, Stoke on Trent, ST4 4PW, United Kingdom or via enquiries@residor.co.uk.
Are Cookies Used on the Site?
Cookies are small text files that can be used by web sites to make a user’s experience more
efficient. The law states that we can store cookies on your machine if they are essential to the
operation of this site but that for all others we need your permission to do so. We use some nonessential
cookies. We do not do this to track individual users or to identify them, but to gain
useful knowledge about how the site is used so that we can keep improving it for our users.
Without the knowledge we gain from the systems that use these cookies we would not be able to
provide the service we do. We also note that [one] set of cookies we use and has already been
set. These cookies are: ‘Google Analytics’. These cookies are used to collect information about
how visitors use our site. We use the information to compile reports and to help us improve the
site. The cookies collect information in an anonymous form, including the number of visitors to
the site, where visitors have come to the site from and the pages they visited. To opt out of being
tracked by Google Analytics across all websites visit Analytics Opt-out. If you want to delete any
cookies that are already on your computer, please refer to the instructions for your file
management software to locate the file or directory that stores cookies. You can access them
through some types of browser.
What happens if I say ‘no’ to allowing cookies in my browser?
The website will still work and you will be able to get the information you need from the site. But
as we develop how the site works and offer more sophisticated services through it this will most
likely rely on cookies.
What partners or service providers have access to Personally Identifiable Information
from Visitors and/or Authorised Customers on the Site?
Solidor Limited has entered into and will continue to enter into partnerships and other affiliations
with a number of vendors. Such vendors may have access to certain Personally Identifiable
Information on a need to know basis for evaluating Authorised Customers for service eligibility.
Our privacy policy does not cover their Processing of this information.
Disclosure of Personally Identifiable Information to comply with law
We will disclose Personally Identifiable Information in order to comply with a court order or
subpoena or a request from a law enforcement agency to release information. We will also
disclose Personally Identifiable Information when reasonably necessary to protect the safety of
our Visitors and Authorised Customers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally
Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited
number of qualified employees who are given a password in order to gain access to the
information. We audit our security systems and processes on a regular basis. Sensitive
information, such as credit card numbers or social security numbers, is protected by encryption
protocols, in place to protect information sent over the Internet. While we take commercially
reasonable measures to maintain a secure site, electronic communications and databases are
subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events
will not take place and we will not be liable to Visitors or Authorised Customers for any such
occurrences.
How can users correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorised Customers may contact us to update Personally Identifiable Information
about them or to correct any inaccuracies by contacting us at Smithpool Road, Fenton, Stoke on
Trent ST4 4PW, United Kingdom or via enquiries@residor.co.uk..
Can a user delete or deactivate Personally Identifiable Information collected by the Site?
Personally Identifiable Information must be processed in line with the rights of users, including
the right to: (a) request a copy of a user’s Personally Identifiable Information; (b) request that any
inaccurate Personally Identifiable Information is corrected; (c) request that Personally Identifiable
Information is deleted and destroyed when causing damage or distress; and (d) opt out of
receiving electronic communications. Should a user wish to make a request in line with such
rights, please contact us at Smithpool Road, Fenton, Stoke on Trent, ST4 4PW, United Kingdom
or via enquiries@residor.co.uk. However, because of backups and records of deletions, it may
be impossible to delete a user’s entry without retaining some residual information. An individual
who requests to have Personally Identifiable Information deactivated will have this information
functionally deleted, and we will not disclose, transfer, or use Personally Identifiable Information
relating to that individual in any way moving forward.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorised Customers know about changes to our privacy policy by
posting such changes on the Site. However, if we are changing our privacy policy in a manner
that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised
Customer has previously requested not be disclosed, we will contact such Visitor or Authorised
Customer to allow such Visitor or Authorised Customer to prevent such disclosure.
Links:
www.reisdor.co.uk contains links to other web sites. Please note that when you click on one of
these links, you are moving to another web site. We encourage you to read the privacy
statements of these linked sites as their privacy policies may differ from ours.
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